Returns & Refunds Policy
RETURNS & REFUNDS
If for any reason you are not satisfied with your purchase, please let us know the reasons and we will replace the product free of charge or refund the amount of purchase.
Please note that you will need to return the unused portion of the product prior to us replacing it or issuing a refund.
In order to initiate a return or a refund, you should contact us either by email or by telephone in order to receive a PRN - product return number, which needs to be included in the return package.
To receive a PRN please contact us via email at
or call at:
+35722756570 or +357 22756570
Please allow 5-10 business days for processing your request once we receive the package in order to either issue a refund or send you a replacement product.
Products should be returned to the following address:
Hi-2 Cosmetics Ltd
Please note that the customer is responsible for return postage costs. The products should be well packaged and protected in the box.
Are you a customer residing in the European Union?
Consumers in the EU have a 14-day cooling-off period to cancel their order and return their purchase for any reason or no reason at all, even when the product or service works as advertised. You can find additional information regarding consumer protection at the following link of the European Union Official Page
OUR PRODUCTS & OUR GUARANTEE
Ever since the very beginning of our company our main goal was to be able to offer to our clients, the very best and most effective skin care products for face and body available, We take our job very seriously - otherwise we would not have been able to maintain a leading position in the market for more than four decades.
All our products carry certifications not only from the manufacturers, but also from independent laboratories (both state operated and in the public sector). All our lines are manufactured in Europe - primarily Germany, Spain, Italy, and as such they are manufactured under very strict European manufacturing standards.
All products are hypo-allergetic, meaning under normal circumstances they will cause NO irritation.